Return/Exchange Policy

Items normally ship anywhere from same day to 10 days from order placement (unless specifically noted Ex: pre-orders). If you need your order quicker please call us to discuss expedited shipping choices.

Refunds will only be given:

a) within 7 days after you receive your order
b) on new, unopened items, AND
c) you MUST obtain prior authorization before returning any items.
No return on electrical parts, batteries, & CLOSEOUT items..
Merchandise purchased between NOVEMBER 10th & DECEMBER 23rd will be treated as if purchased on DECEMBER 24th for the purpose of returns. All other normal return policies remain in effect.

Returns must be received back to us within 30 days of being given a phone authorization.


Special Order Items may be accepted for return at Toymasters' discretion only, and may only be returned for store credit. Not responsible for repairs or Special Orders left over 90 days.


Gift Certificates & Credits issued for Toymasters are not good in Hobbymasters.

No return on electrical parts, batteries, & CLOSEOUT items.

Coupons cannot be used in combination with other offers.

Customer responsible for shipping charges on returned items.

In-Store returns must have cash register receipt (or are subject to the last sale price) and all of the above policies apply.


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